What are your delivery charges?
All orders made on Chev.sg will be delivered to you free of charge.
Do you offer resizing?
We will happily resize a plain band ring between one ring size either higher or lower than the ring's current size. If the ring is uneven or requires a resizing larger or smaller, we would advice that you exchange your ring or re-make a casing to another band size.
What are the materials used?
Che'v will only source for materials that are of authentic and genuine gemstones, good quality diamonds.
Can I view before I purchase?
Please CONTACT US and we will get back to you shortly on the details of the viewing time and location.
Where do you ship to?
Che'v ships within Singapore currently, but for enquiries outside of Singapore, please contact us for further details.
How do I care for my jewellery?
At Che'v we appreciate the significance of your purchase. We advise that you always store your jewellery in the original packaging provided. Please keep pieces seperately to avoid damage. When dressing, jewellery should always be put on last and taken off first.
How do I know if the jewellery is genuine?
Che'v has an unrivalled expertise of 40 years knowledge and an unique understanding of these mavels of nature. We only take in gemstones and diamonds that have been tested and certified by Nanyang Gemological Institute or any world wide recognised certifier.
Do I need an appointment to visit the store?
Appointments will be needed because we give priority for clients on a first come first served basis.
What packaging will my Che'v jeweller arrive in?
Your Che'v jewellery will arrive in our signature royal blue Che'v gift box with gold hot stamping. Our deliveries are sent securely with a DHL/FEDEX premium service.
Will my Che'v jewelleries come with a guarantee?
A Che'v Certificate of Authenticity comes with all purchases. This certificate gurantees that your Che'v jewelleries are of the finest quality and utmost care were used to ensure its authenticity.
Why NGI instead of GIA?
NGI is an independent gem testing and jewellery appraisal laboratory. A member of the Singapore Jewellers Association, they specialise in diamond grading, gemstone identification, jadeite/jade identification and are known to conduct diamond and gemstone grading courses in South East Asia as well as Singapore.
Does every diamond come with a NGI certificate?
All diamonds above 1carat and some gemstones below this weight are accompanied by a NGI certificate. All Che'v purchases are sold with a Certificate of Authenticity.